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B2C-Solution-Architect Vce Format, Valid B2C-Solution-Architect Test Vce

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Do you want to pass your Salesforce Certified B2C Solution Architect exam? If so, Prep4sures is the ideal place to begin. Prep4sures provides comprehensive B2C-Solution-Architect exam questions preparation in two simple formats: a pdf file format and an Salesforce B2C-Solution-Architect online practice test engine. If you fail your Salesforce Certified B2C Solution Architect (B2C-Solution-Architect) Exam, you can obtain a full refund and a 20% discount! Continue reading to discover more about the essential aspects of these excellent B2C-Solution-Architect exam questions.

Salesforce B2C-Solution-Architect Certification Exam is designed for professionals who want to validate their skills and knowledge in the field of Salesforce B2C Commerce. Salesforce Certified B2C Solution Architect certification exam is intended for those who want to become certified Salesforce B2C Solution Architects. Salesforce Certified B2C Solution Architect certification program is a validation of your expertise in designing and implementing Salesforce B2C Commerce solutions. Salesforce Certified B2C Solution Architect certification exam is designed to test your knowledge of the Salesforce B2C Commerce platform, including its features and capabilities, to ensure that you can design and implement effective solutions for your clients.

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To earn the B2C-Solution-Architect certification, you must pass a multiple-choice exam consisting of 60 questions. B2C-Solution-Architect exam lasts for 105 minutes, and you must achieve a passing score of 65% or higher to receive the certification. B2C-Solution-Architect Exam can be taken online or in-person at a proctored testing center.

Salesforce Certified B2C Solution Architect Sample Questions (Q115-Q120):

NEW QUESTION # 115
An organization has separate support teams that work with customers based on their tier level. Tier levels are based on the amount of money a customer spends. The organization wants incoming support cases to automatically be routed to the correct team based on their tier level.
Which two options should a Solution Architect configure to accomplish this?
Choose 2 answers

A. Assignment Rules
B. Auto Response Rules
C. Queues
D. Support Processes

Answer: A,C

Explanation:
A support case is a record that tracks a customer's question, problem, feedback, or request for service. A support case can be created manually by a user or automatically by an email, web form, chat, etc. A support case can be assigned to a user or a queue for further action or resolution. To automatically route incoming support cases to the correct team based on their tier level, a Solution Architect should configure the following:
Assignment Rules: Assignment rules are rules that define how to assign cases to users or queues based on certain criteria or conditions. Assignment rules can help automate the case assignment process and ensure that cases are routed to the right people or teams based on their skills, availability, workload, etc.
Queues: Queues are lists of records that need to be worked on by multiple users or teams. Queues can help organize and prioritize workloads and distribute cases among users or teams based on their capacity or expertise.
Option C is incorrect because support processes are processes that define the stages or statuses that a case goes through from creation to closure. Support processes do not affect how cases are assigned to users or queues based on tier level. Option D is incorrect because auto response rules are rules that define how to send automatic email responses to customers when cases are created or updated based on certain criteria or conditions. Auto response rules do not affect how cases are assigned to users or queues based on tier level. Reference:
https://help.salesforce.com/s/articleView?id=sf.customize_case.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_supporthome.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.queues_overview.htm&type=5

NEW QUESTION # 116
A company actively uses CI/CD processes for its Service Cloud implementation and is adding Marketing Cloud and Marketing Cloud Connect to its architecture. Under the current setup, each developer has their own developer sandbox. Developers merge their changes into a sandbox for QA regularly, and then once every week, changes are moved to staging, then from staging to production instances. Which setup should a Solution Architect propose to support this development approach considering costs and data segregation?

A. Set up one Marketing Cloud instance for production, and create a Marketing Cloud sandbox to connect to each of the Service Cloud sandboxes.
B. Set up one Marketing Cloud instance with a business unit for production and one business unit for testing which is connected to all Service Cloud sandboxes.
C. Set up one Marketing Cloud instance for each sandbox in Service Cloud in order to guarantee data segregation.
D. Set up one Marketing Cloud instance to use with sandboxes for testing and replicate all changes to production.

Answer: A

Explanation:
A Marketing Cloud sandbox is a separate instance that can be used for testing and development purposes. It can be connected to multiple Service Cloud sandboxes using Marketing Cloud Connect. This setup allows data segregation and cost efficiency, as opposed to creating multiple Marketing Cloud instances or business units. References: https://help.salesforce.com/s/articleView?id=sf.mc_co_marketing_cloud_sandbox.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.mc_co_connect_multiple_salesforce_orgs.
htm&type=5

NEW QUESTION # 117
A company wants to use the Salesforce Platform for their needs. They need a marketing solution, an online ordering platform, and a b solution for service agents, The goal of the company is to provide end-to-end support for their customers.
What is an example of a deliverable that the Solution Architect should provide to make sure the company understands the solution that is needed?

A. Technical Design Specification showing the data mapping/model and systems integration
B. Organization chart of the company completed by the Solution Architect
C. Final design document for storefront pages and service agent experience
D. Email templates and copy for suggested marketing emails

Answer: A

Explanation:
A Technical Design Specification is a document that describes the technical architecture and design of a solution, including the data mapping/model and systems integration. This document can help the company understand the solution that is needed and how it will meet their requirements. References: https://trailhead.
salesforce.com/content/learn/modules/solution-design-for-technical-architects/define-the-technical- architecture

NEW QUESTION # 118
Universal Containers (UC) Is planning a campaign for its newly-launched product categories. They have already run similar campaigns in the past and want to cross-sell this new product to their existing customers. To achieve this, they are creating customer group segments using its e-commerce strategies while adhering to the current customer's compliance preferences for previous campaigns.
Which two products should a Solution Architect include in the architecture to meet UC's needs?

A. Marketing Cloud and Sales Cloud
B. Marketing Cloud and B2C Commerce
C. Service Cloud and B2C Commerce
D. Marketing Cloud and Service Cloud

Answer: B

Explanation:
Marketing Cloud and B2C Commerce are the two products that a Solution Architect should include in the architecture to meet UC's needs. Marketing Cloud allows UC to create customer group segments using its e-commerce data and send personalized messages across channels, while adhering to the current customer's compliance preferences for previous campaigns. B2C Commerce enables UC to cross-sell its new product categories on its online storefront and provide a seamless shopping experience for its customers.

NEW QUESTION # 119
Universal Containers currently has B2C Commerce and Marketing cloud for their commerce and marketing needs. They are concerned with the amount of abandoned carts they currently have with many of their customers and have requested to implement an abandoned cart solution.
What should a Solution Architect do first to accommodate a scalable and functional abandoned cart solution between B2C Commerce and Marketing Cloud?

A. Install Customer Tracking within Commerce Cloud Cartridge
B. Enable Collect Tracking within Marketing Cloud Email Studio
C. Create Cart Abandonment Emails within Marketing Cloud Email Studio
D. Enable Collect Tracking within Marketing Cloud Personalization Builder

Answer: D

Explanation:
Enabling Collect Tracking within Marketing Cloud Personalization Builder is the first step that a Solution Architect should do to accommodate a scalable and functional abandoned cart solution between B2C Commerce and Marketing Cloud. Collect Tracking is a feature that allows Marketing Cloud to track web analytics data from B2C Commerce using collect.js code on the storefront pages. This data can be used to create Abandoned Cart Journeys in Marketing Cloud using Einstein Web Recommendations. The other steps are not necessary or optimal for this solution.

NEW QUESTION # 120
......

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