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B2C-Solution-Architect試験の準備方法｜実際的なB2C-Solution-Architect資格講座試験｜素晴らしいSalesforce Certified B2C Solution Architect復習対策書

早急にB2C-Solution-Architect認定試験に参加し、特定の分野での仕事に適格であることを証明する証明書を取得する必要があります。 B2C-Solution-Architect学習教材を購入すると、ほとんど問題なくテストに合格します。 B2C-Solution-Architectの学習教材は高い合格率とヒット率を高めるため、テストにあまり合格しなくても心配する必要はありません。購入前に無料トライアルを提供しています。 B2C-Solution-Architect練習エンジンのメリットと機能をさらに理解するには、製品の紹介を詳細にご覧ください。

Salesforce B2C-Solution-Architect認定は、Salesforce B2C Commerceプラットフォームのソリューションの設計および実装の専門知識を証明するための業界で認められた認定です。この認定は、B2Cのお客様のニーズを満たすソリューションを設計および実装する責任を持つソリューションアーキテクトやコンサルタントを対象としています。

>> B2C-Solution-Architect資格講座 <<

B2C-Solution-Architect試験の準備方法｜高品質なB2C-Solution-Architect資格講座試験｜完璧なSalesforce Certified B2C Solution Architect復習対策書

今の人材が多い社会中に多くの業界は人材不足でたとえばIT業界はかなり技術的な人材が不足で、SalesforceのB2C-Solution-Architect認定試験はIT技術の認証試験の1つで、JpexamはSalesforceのB2C-Solution-Architect認証試験に関するの特別な技術を持ってサイトでございます。

B2C-Solution-Architect認定試験は、Salesforceが提供する非常に名高い認定資格です。この認定は、Salesforceテクノロジーを使用してB2Cソリューションを設計および実装する責任を持つプロフェッショナルを対象に設計されています。B2C販売および顧客サービスの分野における専門知識を証明するために、重要な認定資格です。

Salesforce Certified B2C Solution Architect 認定 B2C-Solution-Architect 試験問題 (Q115-Q120):

質問 # 115
A customer service team raised a new business requirement that requires a multi-cloud solution design between B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect has been hired to lead the design of the multi-cloud solution.
Which two actions should the Solution Architect take to accurately capture requirements and deliver the solution overview?
Choose 2 answers

A. Include functional subject matter experts and technical resources across multiple discovery workshops, grouped by business function to ensure all requirements are captured.
B. Conduct discovery workshops to create a user acceptance testing document and invite business owners, each cloud technical architect, and implementation development team.
C. Include the customer service team so that they can provide detailed user stories prior to the discovery workshops.
D. Conduct discovery workshops and upon completion present the solution back to the design authority or executive stakeholders to validate the solution.

正解：A、D

解説：
A is correct because including functional subject matter experts and technical resources across multiple discovery workshops, grouped by business function, is a best practice for capturing requirements and ensuring alignment across different stakeholders1.
B is correct because conducting discovery workshops and presenting the solution back to the design authority or executive stakeholders is a best practice for validating the solution and obtaining feedback and approval1.
C is incorrect because conducting discovery workshops to create a user acceptance testing document is not the purpose of discovery workshops. User acceptance testing documents are created after the solution design is finalized and approved2.
D is incorrect because including the customer service team to provide detailed user stories prior to the discovery workshops is not necessary. User stories are created during the discovery workshops based on the business requirements and pain points identified by the stakeholders1.
Reference:
1: https://trailhead.salesforce.com/content/learn/modules/om-salesforce-order-management/om-discovery-workshops
2: https://trailhead.salesforce.com/content/learn/modules/om-salesforce-order-management/om-user-acceptance-testing

質問 # 116
A company wants to implement an abandoned cart solution for their ecommerce storefront in Marketing Cloud. The use case is when a customer visits their ecommerce website and adds an item to their shopping cart but does not complete the purchase. After an hour has passed from abandonment, an email containing the item that was in the shopping cart will be sent to the customer to remind them of their incomplete purchase.
What process should a Solution Architect follow to set up the solution?

A. Implement collect.js in the ecommerce storefront, create a behavioral trigger, create an email in Marketing Cloud, and create a journey.
B. Export the purchase data from B2C Commerce, import the data into Marketing Cloud, and create an email in Content Builder.
C. Set up Marketing Cloud Connector, create an email in Marketing Cloud, and create a send trigger.
D. Set up Einstein Recommendations, set up Marketing Cloud Connector, and create an email in Marketing Cloud.

正解：A

解説：
An abandoned cart solution is a solution that allows sending personalized and timely email reminders to customers who have added items to their shopping cart but have not completed the purchase. An abandoned cart solution can help increase conversion rates, revenue, and customer loyalty. To implement an abandoned cart solution for their ecommerce storefront in Marketing Cloud, a Solution Architect should follow the following process:
Implement collect.js in the ecommerce storefront. Collect.js is a JavaScript code that allows tracking customer behavior and interactions on the ecommerce website, such as browsing products, adding items to cart, etc. Collect.js sends this behavioral data to Marketing Cloud for further analysis and action.
Create a behavioral trigger. A behavioral trigger is a rule that defines how to map behavioral data to a target data extension when a customer takes a particular action, such as abandoning a cart or browser session. A behavioral trigger can help automate the data flow and segmentation process based on customer behavior.
Create an email in Marketing Cloud. An email is a message that contains text, images, links, and other content that can be sent to customers via email. An email can be created using Content Builder, a tool that allows designing and managing email content in Marketing Cloud.
Create a journey. A journey is a sequence of messages and actions that are triggered by customer events or attributes. A journey can be created using Journey Builder, a tool that allows designing and managing customer journeys in Marketing Cloud.
Option A is incorrect because exporting the purchase data from B2C Commerce, importing the data into Marketing Cloud, and creating an email in Content Builder is not a sufficient or efficient process for implementing an abandoned cart solution. This process does not involve creating a behavioral trigger or a journey, which are essential for sending timely and personalized email reminders based on customer behavior. Option B is incorrect because setting up Marketing Cloud Connector, creating an email in Marketing Cloud, and creating a send trigger is not a suitable or scalable process for implementing an abandoned cart solution. Marketing Cloud Connector is a feature that allows integrating Marketing Cloud with other Salesforce products, such as Sales Cloud or Service Cloud. It is not necessary or relevant for integrating Marketing Cloud with B2C Commerce. A send trigger is a rule that defines how to send an email to customers based on certain criteria or conditions. However, a send trigger does not capture or leverage the behavioral data collected by collect.js, which is crucial for creating an effective abandoned cart solution. Option D is incorrect because setting up Einstein Recommendations, setting up Marketing Cloud Connector, and creating an email in Marketing Cloud is not a relevant or optimal process for implementing an abandoned cart solution. Einstein Recommendations is a feature that allows generating personalized product recommendations based on customer behavior and preferences. It is not directly related to creating an abandoned cart solution, although it can be used to enhance the email content with relevant recommendations. As mentioned before, Marketing Cloud Connector is not necessary or relevant for integrating Marketing Cloud with B2C Commerce. This process also does not involve creating a behavioral trigger or a journey, which are essential for sending timely and personalized email reminders based on customer behavior. Reference:
https://help.salesforce.com/s/articleView?id=sf.mc_ctc_collect_code.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.mc_jb_behavioral_triggers.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.mc_es_create_an_email_message.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.mc_jb_create_a_journey.htm&type=5

質問 # 117
Refer to the exhibit.

A company plans to adopt Salesforce for a number of their needs, including an internal CRM, a public B2C Commerce storefront with order management functionality, and an extensible API framework to integrate with other systems, as well as marketing automation. The overall system landscape of the proposed solution is shown above.
Which three considerations are important for this scenario? Choose 3 answers

A. Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and Order Management System (OMS) run on the same physical platform and share a common data model.
B. Order Management System (OMS) is a B2C Commerce product but it does not run natively on the core Salesforce Platform.
C. The Salesforce Platform can be used for customer master and consent management, or it can Integrate with a third-party Master Data Management system.
D. Marketing Cloud enables personalization, journey orchestration, and cross-channel messaging.
E. Tableau requires MuleSoft in order to access data outside of the Salesforce Platform.

正解：A、B、C

解説：
Option A is correct because the Salesforce Platform can be used for customer master and consent management, or it can integrate with a third-party Master Data Management system. This is an important consideration for this scenario, as it affects the data quality, security, and governance of customer data across multiple Salesforce clouds and systems.
Option C is correct because Order Management System (OMS) is a B2C Commerce product but it does not run natively on the core Salesforce Platform. This is an important consideration for this scenario, as it affects the integration, performance, and scalability of OMS with other Salesforce clouds and systems.
Option D is correct because Marketing Cloud enables personalization, journey orchestration, and cross-channel messaging. This is an important consideration for this scenario, as it affects the marketing strategy, campaign design, and customer engagement of the company.
Option B is incorrect because Tableau does not require MuleSoft in order to access data outside of the Salesforce Platform. Tableau can connect to various data sources using native connectors or custom connectors without relying on MuleSoft.
Reference:
[Get Started with B2C Solution Architect Cert Prep - Trailhead]
[Certification - B2C Solution Architect - Trailhead]
B2C Solution Architect Certification Guide | Salesforce Ben

質問 # 118
An organization uses B2C Commerce to capture order details but needs to process the order in an ERP system.
They want B2C Commerce to send a message to the ERP system with the order details after they have been entered, then wait for the order to be processed, and then receive a reply from the ERP system with the order number and status.
Which integration pattern should a Solution Architect use to meet this requirement?

A. Publish / Subscribe
B. Asynchronous Call-Out
C. Batch Data Synchronization
D. Request and Reply

正解：D

質問 # 119
A company has 2,000 customers and currently services them using a call center and spreadsheets. Because of the lack of systems there is no ability to track how successful agents are. In addition, their ordering system cannot be easily accessed by service agents costing valuable time and hurting customer satisfaction.
What are two reasons a connected B2C Solution can add value to the company?
Choose 2 answers

A. Allows agents to more easily access customer data to better support customers when they call in
B. Provides a better interface for agents using Service Cloud and B2C Commerce with Heroku
C. Allows agents to use SSO to log into B2C Commerce and Service Cloud using the same credentials
D. Increases spend ROI as fewer service agents will be needed, which can allow for more sales agents

正解：A、C

解説：
b) Allowing agents to more easily access customer data to better support customers when they call in can add value to the company by improving customer satisfaction, loyalty, and retention. This can also enable agents to provide personalized recommendations, cross-sell or upsell opportunities, and proactive service based on the customer's profile, preferences, and purchase history. C. Allowing agents to use SSO to log into B2C Commerce and Service Cloud using the same credentials can add value to the company by simplifying the login process, enhancing security, and reducing administrative overhead. This can also provide a seamless user experience for agents across different systems and platforms. Reference:
https://www.salesforce.com/products/service-cloud/overview/
https://www.salesforce.com/products/commerce-cloud/overview/
https://help.salesforce.com/s/articleView?id=sf.identity_sso.htm&type=5

質問 # 120
......

B2C-Solution-Architect復習対策書: https://www.jpexam.com/B2C-Solution-Architect_exam.html

Arthur Shaw Arthur Shaw

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